Returns

Did your items not work out? No worries! We look forward to helping you find different items that you love! Please read our return policy below before purchasing and initiating a return. 

To begin your Return, please click here

SHIPPING POLICIES

Shipping is a flat rate of $7.95.  We offer free shipping on purchases of $75 or more. We strive to provide fast shipping within 2 business days.

LOCAL PICK UP: Local Pickup and returns are available! Once your item is ready, you will get an email that you can pick up your order. Local pick up follows the same timeline as our shipping timeline, posted at the top of the website. Please do not come pick up your order until you have received an email that your order is ready to be picked up.

RETURN POLICY

Please read below about our return policy before purchasing and initiating a return. Once you have done this, you can start your Return by visiting our Returns Portal here !

HOW TO RETURN:

If you wish to return your item(s) from your Website purchase, please access our Returns Portal within 30 days of receiving your item(s) at https://sweetleesboutique.com/apps/redo/returns-portal.

Please note that we cannot process direct exchanges for another size or item, however, we can offer you a store credit so you can purchase the size you want.

Please do NOT return items before getting authorization from our Return Portal.

Please note that once your return is approved, you must send items back within 48 business hours of the return being approved.

The reason for this policy is that we sell out of inventory very quickly in order to be able to launch so much new inventory. We need items back in a timely manner so we can bring in new inventory once those items are sold out.

Website orders are given the option of purchasing a $3 Return and Shipping Protection, or Re:do. This protection offers a FREE return shipping label should a customer need to exchange their item or wish to receive store credit in the form of an online gift card.

Customers who do not purchase the Return Protection or prefer for a full refund are responsible for the Return Shipping Costs.

You can visit our Return Portal to get started with your order number!

RETURN ELIGIBILITY:

Item(s) must be unworn, unwashed, and be returned to us in the way they were sent to you.

All final sale items, items purchased at 50% or more off are final sale and cannot be returned. Additionally, items purchased in a mystery, undergarments, makeup, bath and beauty products, or anything else indicated as final sale in item descriptions are not eligible for return.

Returns must include the packing slip you received with the items. If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. Items need to be returned in the same condition that we sent them out. If shoes came in a box, they need to be returned in a box. Please ensure that the items you send back are sent back in a plastic bag inside the poly mailer or box to ensure they don't get ruined in transit.

Items returned that do not meet the return eligibility will be sent back. Customers will have to pay return shipping to receive the items back that cannot be processed as a return.

Returns can take up to 7 business days to process but we work through them as fast as possible and they are usually processed much faster.

Once your item has been received and processed, you will receive an email alerting you.

If you attempt to return an item that does not meet the criteria stated in our return policy or hasn’t been authorized, your return will not be able to be processed. If we receive your item and are unable to process your return for this reason, we will keep your items until you pay for return shipping to have them sent back to you.

If you have questions about your return or our Return Portal, please email us at cori@sweetleesboutique.com.

Damaged Items: We attempt to inspect every item before shipping it, however, sometimes we may miss a defect. You must contact us within 3 days of delivery if your items is damaged. If an item you are trying to return is damaged in any way please let us know via email at cori@sweetleesboutique.com and send:

(1) the name of the item

(2) the order number

(3) provide a photo of the damaged item